General Services Specialist

Sioux Falls, SD 57193

Posted: 07/01/2024 Employment Type: Contract Job Category: Clerical Job Number: TH73551867 Pay Rate: $16 / hour

Job Description

IMKO Workforce Solutions is hiring a General Services Specialist for one of our client companies. The General Services Specialist is responsible for inbound & outbound mail processing, document imaging, & other administrative responsibilities. The General Services Specialist will also use inbound & outbound mail & imaging equipment to process incoming & outgoing documents for clients including both physical and digital correspondence. This position is also responsible for making designated corporate information available to users digitally by researching, preparing, scanning, indexing, & delivering incoming mail, physical & web-based documents, faxes, emails, & printed documents. Pay is $16.00 per hour.
Responsibilities:
  • Sort, open, & prepare incoming documents for scanning in accordance with department procedures, quality & time standards, including delivery to internal departments
  • Prepare & index incoming documents in accordance with department procedures, quality & time standards, including delivery to internal departments
  • Use multiple web-based tools to research and determine policy numbers to assign to paperwork received via mail, fax, web, or email.
  • File documents in accordance with established procedures and guidelines.
  • Maintain records in fiche, digital, and paper form and become knowledgeable of all company numbers in reference to policies or agent’s
    names or codes.
  • Perform routine quality control checks on departmental functions in accordance with established procedures and guidelines to ensure
    tasks are consistently completed in the correct manner as directed by up line.
  • Operate scanning equipment used to create digital images using established procedures and guidelines.
  • Perform data entry tasks by indexing digital images of mail, faxes, emails, and web-based documents in accordance with established
    procedures and guidelines, focusing on 100% accuracy.
  • Update limited customer information in the system of record.
  • Process inbound and outbound deliveries including UPS and FedEx.
  • Operate mail equipment used for processing inbound and outbound mail, following safe operating procedures, quality control initiatives,
    and production time standards.
  • Work closely with other departments to ensure accurate administration of customer requests through timely turnaround of e-mails, phone
    calls, internal mail deliveries, and outbound mail responsibilities.
  • Cross-train where necessary to provide overall department and team support.
  • Promote teamwork by supporting team members and sharing knowledge using the corporate shared values as the guide for all
    interactions.
  • Assist with testing of system enhancements or conversions, including all steps necessary for implementation as well as follow-up of any
    items after implementation.
  • Assist with Record Retention initiatives in accordance with established procedures and guidelines.
  • Assist management with training new employees.
  • As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected to meet the
    business service levels and workflow demands.
  • Other duties as assigned
Requirements:
  • High School Diploma or equivalent preferred
  • 1-2 years mail room, imaging, or other related administrative experience preferred
  • Due to the financial nature and level of accountability of this position, a credit and criminal background check is required
  • Strong Computer Skills
  • Good written & verbal communication skills
  • Demonstrated ability to work in a fast-paced environment with a high volume of work with minimal errors; high attention to detail
  • Proven ability to multitask and efficiently navigate through multiple network systems throughout the day to locate alpha,
    agency, and policy lookups
  • Strong problem-solving skills and adapt to frequent change
  • Ability to work efficiently and independently
  • Excellent organizational skills
  • Ability to sit or stand for long periods of time
  • Ability to lift and/or team lift 30 to 35 pounds on a regular basis

Apply today to confidentially discuss & to learn more!
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Christina Satibanchong

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About Sioux Falls, SD

Ready to kickstart your career in Sioux Falls, South Dakota? This thriving city nestled in the heart of the Great Plains offers a unique blend of urban amenities and picturesque landscapes, making it an ideal place to live and work. With its vibrant arts scene, top-rated restaurants serving up local delicacies like chislic, and attractions like the SculptureWalk, Washington Pavilion, the Sioux Falls Skyforce basketball team, Falls Park, and the Denny Sanford Premier Center hosting major concerts and events, there's no shortage of things to see and do in this dynamic region. Explore our job listings today and discover the countless opportunities Sioux Falls has in store for your professional growth!