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Inside Parts Specialist
Job Description
Inside Parts Specialist
Essential Functions: • First responder to inbound customer calls to the parts line call loop • Respond to email messages and website inquiries for customers seeking help • Provide support, direction and assistance to employees and customers with Snorkel products • Document all pertinent identification information including, name, company, machine, model, serial number, required parts, time of call, and resolution • Support web based applications and parts look up • Perform post-resolution follow-ups to confirm completion to customer satisfaction • Enter sales orders • Process credit cards • Process return authorizations • Resolve customer complaints and escalate as necessary • Follow up and expedite parts as required to meet customer needs • Participate in creation and implementation of parts department policies • Communicate all engineering, assembly and quality issues learned from customer interactions through the service manager to be addressed in MRB meetings • Research required information using available resources • Escalate unresolved calls using the appropriate protocol to facilitate a resolution • Any additional support required
Qualifications: • Must have a high school diploma• 1-2 years in Aerial Equipment industry preferred • Knowledge of basic mechanics with the ability to read and understand electrical and hydraulic schematics and blueprints • Outstanding computer skills required (MS Windows, MS Office), expert skills in Excel and Access a Plus. • Exceptional phone manners, the ability to multitask and make good decisions.
please submit resume to kendra@imko.com
#INDSTJO
Essential Functions: • First responder to inbound customer calls to the parts line call loop • Respond to email messages and website inquiries for customers seeking help • Provide support, direction and assistance to employees and customers with Snorkel products • Document all pertinent identification information including, name, company, machine, model, serial number, required parts, time of call, and resolution • Support web based applications and parts look up • Perform post-resolution follow-ups to confirm completion to customer satisfaction • Enter sales orders • Process credit cards • Process return authorizations • Resolve customer complaints and escalate as necessary • Follow up and expedite parts as required to meet customer needs • Participate in creation and implementation of parts department policies • Communicate all engineering, assembly and quality issues learned from customer interactions through the service manager to be addressed in MRB meetings • Research required information using available resources • Escalate unresolved calls using the appropriate protocol to facilitate a resolution • Any additional support required
Qualifications: • Must have a high school diploma• 1-2 years in Aerial Equipment industry preferred • Knowledge of basic mechanics with the ability to read and understand electrical and hydraulic schematics and blueprints • Outstanding computer skills required (MS Windows, MS Office), expert skills in Excel and Access a Plus. • Exceptional phone manners, the ability to multitask and make good decisions.
please submit resume to kendra@imko.com
#INDSTJO
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Ready to embark on a career journey in the vibrant area around Elwood, Kansas? Explore unique job opportunities amidst the charm and growth this region offers. From the scenic beauty of nearby parks like Amelia Earhart Park to the cultural richness of the National Agricultural Center and Hall of Fame, this area is brimming with possibilities. Indulge in delicious BBQ at local eateries, catch a show at the Granite City Art and Design District, or cheer on the Kansas City Chiefs at Arrowhead Stadium. Join us in discovering the enchanting blend of professional growth and small-town charm that makes Elwood, Kansas, an ideal place to advance your career. Browse our job listings now and take the first step towards an exciting future!