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Call Center Rep. (on-site)

Columbia, MO 65203

Posted: 01/11/2024 Employment Type: Contract Job Number: KB6093277104 Pay Rate: $13 / hour

Job Description


IMKO is in search of call center representatives located here in Columbia, MO.
This position is temp to hire. NOT A REMOTE POSITION Shift: Monday-Friday, 7:00a-4:00p       Pay: $14/hour
Your first 3-4 months will be spent in training to process medical claims and help troubleshoot customer problems. Once training is complete, your hours will change to 10:00a-7:00p, Monday-Friday OR Tuesday-Saturday, depending on the companies needs at the time of placement. You will also receive a pay increase and call based incentives. 
Responsibilities:
  • Handle inbound customer calls to answer questions, handle complaints, or troubleshoot.
  • Escalate complaints and troubleshooting to appropriate channels if needed.
  • Handling customer information confidentially. 
  • Relaying important information to customer.
  • Determining the customers eligibility for programs or resolutions. 
  • Processing and filing FSA claims.

Qualifications:
  • 1-2 years of call center experience preferred
  • Medical claims and billing knowledge preferred
  • Customer service experience a must
  • Professional attitude and ability to stay calm a must
  • Reliability a must
  • Must submit a resume that reflects job relevant experience 

Weekly pay and benefits available #INDJEFF

Meet Your Recruiter

Carolin Van

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About Columbia, MO

Explore exciting job opportunities in the vibrant area surrounding Columbia, Missouri! Known for its lively arts scene, striking natural beauty, and renowned universities like the University of Missouri, this region offers an enticing blend of career growth and quality of life. Immerse yourself in the charm of the Missouri Theatre, delight your taste buds with authentic midwestern cuisine like toasted ravioli, and experience the exhilaration of cheering for the Mizzou Tigers. From the peaceful trails of Rock Bridge Memorial State Park to the eclectic array of art galleries and theaters downtown, Columbia provides a unique backdrop for your professional journey. Discover your next career move in this dynamic region – start your search today!