*ON-SITE* Customer Service Representative

Sioux Falls, SD 57104

Posted: 07/05/2024 Employment Type: Contract to Perm Job Category: Clerical Job Number: CS41539073

Job Description

The customer service associate provides effective and efficient customer service by establishing a
working relationship with patients and doctor’s offices through communication via telephone,
faxes, and email.   This position has responsibility for answering incoming call inquiries from
patients, providers and benefit offices.  Customer Service Associates will handle both inbound
and outbound customer calls, as well as prescription refills.  Provides members with pharmacy
benefit information as necessary.
Key Responsibilities
  • Place and receive calls and faxes to patients and Doctor’s offices for prescription refills as well as provide information and education on mail order pharmacy benefits available.
  • Responds accurately, promptly and courteously to patient questions and inquiries.
  • Promote one stop service to patients by assisting with routine questions concerning
    their pharmacy benefits.  Refers calls appropriately to applicable support areas.
  • Handle incoming calls from patients to place refill orders, assist with general co pay
    inquiries and order status inquiries.
  • Provides timely and accurate information to incoming patient order status and
    product knowledge requests.
  • Accurately document each call taken or placed.
  • Knowledgeable with HIPPA laws and medical adverse events.
  • Must be familiar with drug names and products.  Understand the refill process and
    refill quantities available to the patient.
  • Problem Solving/Analysis.
  • Ability to do multiple functions within the same call.
  • Adept time management is a must.
  • Communication Proficiency.
  • Aptitude to focus on the task at hand with little to no disruption.

  • 1+ year customer service experience and 1+ year computer experience.
  • Customer service engagement and concentration.
  • Demonstrates flexibility, professionalism, courtesy, and discretion in dealing with
    both internal and external customers.  Follow all state and Federal laws surrounding
    patient confidentiality.

Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit for long periods of time.  Specific vision abilities required by
this job include close vision, distance vision, color vision, peripheral vision, depth perception and
ability to adjust focus.Work Environment
  • This is an ON-SITE position in Sioux Falls South Dakota
  • Ability to sit at a computer terminal for an extended period of time.
  • This position includes working an occasional Saturday from 8-12pm.
  • Other Duties as assigned


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About Sioux Falls, SD

Ready to kickstart your career in Sioux Falls, South Dakota? This thriving city nestled in the heart of the Great Plains offers a unique blend of urban amenities and picturesque landscapes, making it an ideal place to live and work. With its vibrant arts scene, top-rated restaurants serving up local delicacies like chislic, and attractions like the SculptureWalk, Washington Pavilion, the Sioux Falls Skyforce basketball team, Falls Park, and the Denny Sanford Premier Center hosting major concerts and events, there's no shortage of things to see and do in this dynamic region. Explore our job listings today and discover the countless opportunities Sioux Falls has in store for your professional growth!