Customer Service Representative

Columbia, MO 65202

Posted: 04/12/2024 Employment Type: Contract Job Number: KB327848413 Pay Rate: $15 / hour

Job Description

IMKO is currently looking for Customer Service Representatives for a client in Columbia, MO.  Shift: Monday-Thursday, 8: 00a-5: 00p and Friday 8: 00a-2: 00p (Some overtime may be required on Fridays)Pay: $15/hour**Must be able to pass a background check and 10 panel drug test**
Position Overview:
Reporting to a Brand Lane Customer Service Team Lead the CS Rep I role is the first line of contact across all
channels including but not limited to phone, email, web, social and chat. Candidates should have experience representing
brands publicly, including on social media. They communicate clearly and concisely while being understand of our
customer' s needs. Candidates also demonstrate strong technical aptitude and the ability to understand, explain and
troubleshoot our products with customers. Ideally, they are familiar with the outdoor industry and are users of our products.
Essential Duties and Responsibilities:
• Providing a positive customer experience
• Gaining a working knowledge of products from assigned brands
• Responding to all customer inquiries (phone, mail, email, web, social and chat)
• Providing appropriate solutions, troubleshooting and alternatives including but not limited to warranty replacement,
repair, and returns for customer inquiries and complaints
• Ensuring resolution and customer satisfaction in a timely manner
• Communicating clearly and concisely
• Representing our brands publicly with professionalism while following communication procedures, guidelines and
policies
• Adaptability to a growing and evolving company
• Self-starter working both independently and as part of a team
• Managing web and warranty orders
• Providing ADA assistance as need to customers browsing our websites
• Other duties as assigned.
NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed
above may be changed or supplemented at any time in accordance with business needs and conditions.
Education and Experience:
• Any combination of education and experience provided the required skills and knowledge are possessed.
• Required Education: High School Diploma *Post-high school education a plus
• Experience: Customer service related position having experience in a warranty/service department a plus
• Recommended Skill Proficiencies: Microsoft Suite (outlook, excel, teams), Salesforce Service and Commerce
Clouds
• Passions & Interests: Outdoors, hunting, shooting, fishing and/or camping.

Competencies and Skills:
• Must exhibit a strong dedication to the mission, vision, values, and goals of the company with the ability and desire
to train and guide all employees toward the attainment of company goals in a team-oriented environment.
• Working knowledge and desire to learn about outdoor products and accessories
• Excellent communication
• Sense of urgency and results oriented
• Flexible, adaptable, intellectually curious
• Organized, attention to detail
• Self-motivated and able to manage, train and mentor others.
• Team orientation
• High integrity

Physical Demands:
• Regular and predictable attendance is required.
• Ability to sit for prolonged periods of time in front of a computer.
• Ability to move about facility on regular basis to perform physical activities, such as, but not limited to, lifting heavy
equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.
• Visual and hearing acuity.
NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We offer weekly pay, benefits, holiday pay, and paid time off.#INDJEFF

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