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*ON SITE* Customer Service Representative
Posted: 07/29/2024
2024-07-29
2024-10-13
Employment Type:
Contract to Perm
Job Category: Clerical
Job Number: CS5617154719
Job Description
The customer service associate provides effective and efficient customer service by establishing a
working relationship with patients and doctor’s offices through communication via telephone,
faxes, and email. This position has responsibility for answering incoming call inquiries from
patients, providers and benefit offices. Customer Service Associates will handle both inbound
and outbound customer calls, as well as prescription refills. Provides members with pharmacy
benefit information as necessary.
Key Responsibilities
Qualifications
Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit for long periods of time. Specific vision abilities required by
this job include close vision, distance vision, color vision, peripheral vision, depth perception and
ability to adjust focus.
Work Environment
#INDSXF
working relationship with patients and doctor’s offices through communication via telephone,
faxes, and email. This position has responsibility for answering incoming call inquiries from
patients, providers and benefit offices. Customer Service Associates will handle both inbound
and outbound customer calls, as well as prescription refills. Provides members with pharmacy
benefit information as necessary.
Key Responsibilities
- Place and receive calls and faxes to patients and Doctor’s offices for prescription refills as well as provide information and education on mail order pharmacy benefits available.
- Responds accurately, promptly and courteously to patient questions and inquiries.
- Promote one stop service to patients by assisting with routine questions concerning
their pharmacy benefits. Refers calls appropriately to applicable support areas. - Handle incoming calls from patients to place refill orders, assist with general co pay
inquiries and order status inquiries. - Provides timely and accurate information to incoming patient order status and
product knowledge requests. - Accurately document each call taken or placed.
- Knowledgeable with HIPPA laws and medical adverse events.
- Must be familiar with drug names and products. Understand the refill process and
refill quantities available to the patient. - Problem Solving/Analysis.
- Ability to do multiple functions within the same call.
- Adept time management is a must.
- Communication Proficiency.
- Aptitude to focus on the task at hand with little to no disruption.
Qualifications
- 1+ year customer service experience and 1+ year computer experience.
- Customer service engagement and concentration.
- Demonstrates flexibility, professionalism, courtesy, and discretion in dealing with
both internal and external customers. Follow all state and Federal laws surrounding
patient confidentiality.
Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit for long periods of time. Specific vision abilities required by
this job include close vision, distance vision, color vision, peripheral vision, depth perception and
ability to adjust focus.
Work Environment
- Ability to sit at a computer terminal for an extended period of time.
- This position includes working an occasional Saturday from 8-12pm.
- Supervisory Responsibility
- This position has no supervisory responsibilities.
- Other Duties as assigned
#INDSXF
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